Profile Page
Here you can learn what you can find on a Creator's influData profile page for insights and KPIs and how to interpret them.
- What Is The Profile Page?
- What Is The Follower History?
- What Is The Engagement Rate And How Is It Calculated?
Interpreting Our Data
Find out details about our data and how you can best interpret them.
- What information does influData provide?
- Why does the data from influData differ from the insights I got from an influencer?
- How accurate is our Data?
Audience Analysis
Learn all about our audience analytics and audience reports.
- What Does The Audience Type Mean?
- What Is influData Audience Analysis?
- Why do audience insights of an influencer change a lot within a short period of time and show different data?
Instagram: Detail-Scores
Learn what the detail scores mean for Instagram profiles and how they are calculated.
- How Is The Reel Engagement Calculated?
- How Are Suspicious Or Inactive Followers Calculated?
- How Do You Calculate The Views Per Story?
TikTok: Detail-Scores
What do the detail scores mean for the TikTok profiles, and how are they calculated?
- What Does The Engagement Rate Show?
- What Is A One-Hit Wonder?
- How Do You Calculate The Expected Plays Per Post?
YouTube: Detail-Scores
Read here what the detail scores mean for YouTube profiles and how they are calculated.
- How Do You Calculate The Score For Video Likes?
- How Do You Calculate The Score For Shorts Comments?
- How Do You Calculate The Video-Engagement?
Collections
Here is all the essential information you need to know about using Collections in our app.
- How Can I Convert Public Collections To Private?
- What Is Quality Assessment And How Should I Use It?
- How Can I Remove Collections?
Campaign-Management
Learn all about our new campaign management.
- How long does it take until a story, reel or video posted by a creator is visible on Campaigns?
- How are links detected in the campaign?
- I added a creator too late to the campaign and a content piece that was posted before is no included. Can it be added?
Payment and Subscription
Do you have questions about payment or your subscription? The answers are here!
- I Need More Tokens, Logins Or Tracking Seats?
- Can I Upgrade And Downgrade At Any Time And Will My Package Change Immediately?
- How Can I Cancel My Subscription?
Additional User (Multi-Logins)
Everything you need to know about multi-logins in the influData app can be found here.
- How Can I Add More Users?
- Which Features Do Additional Users NOT Have Access To?
- What Are Multi-Logins?
Customer Support
How can we help you besides our FAQs?
- How Can I Get In Touch With You?
- I Have Questions Regarding Billing, Cancellation And Other Billing Related Issues?
- Can You Help Me With Influencer Campaigns Or Advise Me with my social media campaign?